FAQ


Where can I buy in person?


Little Italy Mercato

Saturdays, 8am-2pm

Amici Park section!

 

Hillcrest Farmer's Market

Sundays, 9am-2pm

On sidewalk, closer to Harvey Milk Street, next to Mook & Pop's Bakery!

 

San Diego Made Factory

Monday-Friday

Please contact to make an appointment!

 

What is your current production time?

For made to order pieces, our current production time is 2-3 weeks. Need an order quicker? Rush orders will be subject to a 20% rush fee.

 

Do you make custom orders?

While we love doing custom pieces, at this time we are not taking on custom work. However, if you would like a Junon Jewelry piece in a different size than is listed, or featuring a different stone that pictured, please email us at info@junonjewelry.com.

 

When can I expect my jewelry?

Our orders are shipped via USPS First Class Mail or USPS Priority Mail depending on order value.

Junon Jewelry is not responsible for damaged goods,. We securely package each piece to the best of our ability, but once the Post Office has it, it is out of our hands. If a package gets lost in the mail we will do our best to locate it on our end, but Junon Jewelry is not responsible for lost/stolen items.

 For international orders, we ship orders valued under $350 USD with USPS First Class International (2-5 weeks). Please contact us for shipping options for orders over $350 USD.

 

Do you allow returns/refunds/exchanges?

Customer satisfaction is our primary goal. If there is something wrong with your piece, please contact us within 7 days of receiving the item. Items may be returned for a store credit, or exchanged within 30 days of purchasing. If returning, customer is responsible for return shipping cost, carefully packaging the jewelry, and purchasing a tracking number.

Refunds are not available for custom orders.

 

Do you do repairs?

Because jewelry is delicate in nature we will repair any Junon Jewelry piece due to normal wear and tear, or due to a defect in craftsmanship. All reasonable repairs are free. For repairs caused by damage inflicted by the wearer, there will be a determined fee.

 

What materials do you use?

We use Sterling Silver, 14k Gold-filled and 14k Rose Gold-filled, and 14k Gold. 

Sterling Silver is the industry standard for Silver jewelry, and consists of 92.5% silver and 7.5% copper, allowing it to hold up better than pure silver.

14k Gold-filled metal is made from solid gold, but is "filled" with a base metal- brass for all Junon Jewels. A permanent bond is created by heat and pressure, giving the metal the same beautiful look as gold, but for a much more inexpensive cost. When taken care of properly, your gold-filled pieces will last beautifully for many years.

 

Is this jewelry safe for those with metal allergies?

Yes! All metal used in Junon Jewels are nickel free and hypo-allergenic.

 

How do I care for my jewelry?

-avoid contact with perfumes, lotion, makeup, and hair products.

-always remove your jewels before working out, swimming, showering, and sleeping

-for rings and studs, use a small toothbrush with warm water and soap to scrub under and around the prongs to remove any accumulation.

-Follow up with a polishing cloth to gently remove tarnish and restore luster. 

-make sure your Junon jewels are thoroughly dry before storing

-Always wear your rubber or metal safety backs with your earrings to prevent loss.

 

For a Thorough Clean: 

 

Use a soft-bristled toothbrush and a gentle hand soap to scrub around the ring inside and out to remove heavy build up. A toothpick is quite good at picking out any accumulations, but don’t be too aggressive! Be especially watchful cleaning around the prongs. If this is done regularly, it will keep it consistently sparkly and easier to clean!

Let your jewelry piece soak for 20-30 minutes in a solution of warm water and mild soap, or jewelry cleaner. (Most commercially prepared jewelry cleaners are safe, but beware of those that contain ammonia or chemicals that can damage sensitive gems like pearl or amber.)

Give the piece one more scrub with the brush. Rinse thoroughly with warm water, gently shake the jewelry piece to remove any excess liquid, then dry thoroughly.