Terms & Conditions
We require payment in full before production can begin and before jewelry can be shipped.
Payments accepted include: Visa, MasterCard, Amex, Paypal, and Discover.
Payment plans are available, in which the item will be shipped upon final payment. If you would like to do a payment plan, please email email@example.com
Rush orders are accepted on a case by case basis and are subject to a rush fee of 20%. Please email us at firstname.lastname@example.org for more information.
Because jewelry is delicate in nature we will repair any Junon Jewelry piece due to normal wear and tear, or due to a defect in craftsmanship. All reasonable repairs are free. For repairs caused by damage inflicted by the wearer, there will be a determined fee.
If you provide us with the incorrect size, there will be a small fee to resize the piece. Don’t know your ring size? Visit your local jewelry store! Most jewelry stores will size you for free, and then you can get an accurate size. We can also size you at any of our San Diego farmer’s markets.
If you need a longer chain length on any of our pieces, contact us at email@example.com so we can accommodate your request.
At this time we offer exchanges within 30 days of purchase. Items must be new, unworn, and undamaged to be eligible. We reserve the right to refuse items that are returned without prior notice, in a condition unacceptable for resale.
Any changes to an order or cancellation of an order must be emailed to firstname.lastname@example.org within 5 business days of the order being placed. Cancellations to rush orders are not accepted. Orders cannot be changed or cancelled once they have been shipped.
We will refund in full for a cancelled order if a request for cancellation is submitted within 5 business days of the order placement. However deposits, rush fees, and partial payments are non-refundable.
If a customer is not completely satisfied with the jewelry in their order for any reason, we have a 30 day return or exchange period for all eligible items. The return or exchange period is active for 30 days after the order has been delivered. Please contact us by email - email@example.com - to discuss return and exchange options.
If we are notified within 30 days of an order being delivered, the order will be eligible for a refund, for an exchange with an item of equal value, or for an upgrade to an item of a higher value, difference in price being paid by the customer.
Should an item be defective or damaged, we will repair or exchange the item for the same item. Please contact us by sending us an email at firstname.lastname@example.org and send your item to: P.O. Box 5550, San Diego, CA, 92165, United States.
All shipping, tracking and insurance charges for returns and exchanges are the customer's responsibility and cannot be refunded.
Commissioned orders, customized orders, and gift certificates are not exchangeable or returnable.
Please pack jewelry in a well-padded box or envelope and ship via UPS, USPS or Fedex, and get a tracking number. We cannot be held responsible for loss or damages incurred from shipping of returned products. Claims must be completed by appropriate parties.