Shipping & Returns


SHIPPING

Domestic Orders

Our orders are shipped via USPS First Class Mail or USPS Priority Mail depending on order value.

To domestic buyers (within the US): If your package is returned to us because you were not able to be contacted at the time of delivery, you will receive a refund for your order LESS the shipping fee and LESS the restocking fee for the item(s) you ordered.

International Orders

We ship orders valued under $350USD with USPS First Class International (2-5 weeks)
Please contact us for shipping options for orders over $350USD.
Many countries require VAT/import fees at customs before delivery can be completed. The buyer is solely responsible for these fees.

To international buyers (outside of the US): If your package is returned to us because you either were not able to be contacted at the time of delivery, or if you refuse to pay your country's import fees, you will receive a refund for your order LESS the shipping fee, LESS the import fee (if we were charged for it), and LESS the restocking fee for the item(s) you ordered.


Returns, exchanges, or jewelry to be serviced can be sent to us at the following address:
PO Box 5550, San Diego, CA, 92165

The customer is responsible for paying for the shipping costs for returning or exchanging items. Shipping costs are non-refundable. If a refund is received, the cost of return shipping will be deducted from the refund.

Please be sure to:

    Require a signature + obtain a tracking number for the package
    Fully insure the package
    Use a sturdy box to insure safe delivery
    Indicate customer name + order number clearly inside the box
    For returns or exchanges, be sure to include all original packaging


RETURNS

At this time we offer exchanges within 30 days of purchase. Items must be new, unworn, and undamaged to be eligible. We reserve the right to refuse items that are returned without prior notice, in a condition unacceptable for resale.

If a customer is not completely satisfied with the jewelry in their order for any reason, we have a 30 day return or exchange period for all eligible items. The return or exchange period is active for 30 days after the order has been delivered. Please contact us by phone or by email - info@junonjewelry.com - to discuss return and exchange options.

If we are notified within 30 days of an order being delivered, the order will be eligible for a refund, for an exchange with an item of equal value, or for an upgrade to an item of a higher value, difference in price being paid by the customer.

Should an item be defective or damaged, we will repair or exchange the item for the same item. Please contact us by sending us an email at info@junonjewelry.com and send your item to: P.O. Box 5550, San Diego, CA, 92165, United States.

All shipping, tracking and insurance charges for returns and exchanges are the customer's responsibility and cannot be refunded.

Returned or exchanged items must
Commissioned orders, customized orders, and gift certificates are not exchangeable or returnable.

Please pack jewelry in a well-padded box and ship via UPS, USPS or Fedex. Shipping insurance is not required, but it is recommended. We cannot be held responsible for loss or damages incurred from shipping of returned products. Claims must be completed by appropriate parties.